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Public Sector, Disrupted: How Disruptive Innovation Can Help Government Achieve More For Less


In the wake of the deep austerity facing many governments around the world, leaders are faced with the challenge to “do more with less.” Disruptive innovation challenges the notion that there must be a tradeoff between price and quality of service. This paper advances the argument that disruptive innovation can thrive in the public sector and show its benefits in public services. It takes a seeing the government through a new lens: where responsibilities and customers of government can be seen as a series of markets that can be shaped in ways to find and cultivate very different, less expensive and ultimately more effective ways of supplying public services.

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